Jose Munoz – Patient Coordinator
When patients visit Dr. Diao, they first meet Jose, our patient coordinator. Jose makes sure that the office has the information needed to provide quality care for each and every patient. Although Jose’s responsibilities are too numerous to list here, they include rooming patients, updating patient medical records, and sending out patient referrals for physical therapy or diagnostic imaging.
Jose is currently working on his Bachelor’s degrees in Math and Neuroscience. In his free time, he plays music, goes to musical concerts, hikes with his dog “Seajay”, cooks, and reads. Jose is fluent in French and Spanish.
Gem Cabero – Practice Manager
Gem grew up in the Philippines but has spent the most recent years of her life in the San Francisco Bay Area where she earned a Master’s degree in Healthcare Administration. As practice administrator, Gem is responsible for day-to-day operations as well as Dr. Diao’s surgery schedule. Outside of work, she volunteers for a local non-profit animal rescue and is learning archery. Gem is fluent in Tagalog.
Evonne Tran – Executive Assistant
With a Bachelors of Arts in Economics and Communication from University of California, Davis, Evonne is Dr. Diao’s executive assistant. She manages his extensive commitment to medical specialty societies, academic activities, board commitments, lectures and travel. In addition, Evonne also manages the Med-Legal aspect of the practice. When she’s not working, she enjoys a variety of sports including basketball, baseball/softball, and volleyball. Evonne is fluent in Cantonese.
Agnes Mericle – Director of Billing Services
Alla Tikhnova – Medical Biller
Dr. Diao uses Brown and Toland Medical Group billing services and Alla is the medical biller assigned to our medical office while Agnes oversees all billing matters. For any billing inquiries, please call either one of them at 415-972-4500.
Firstly, the Oracle Team USA boat had a historic set of victories to come from behind and clench the America’s Cup! These last few races were incredibly exciting. I hope many of you locally had the chance to witness some of this in person and if not, on the fantastic video/graphic/television/internet coverage of these races.
The other exciting thing is that we had Piotr Czarnecki a visiting hand surgeon and upper extremity surgeon from Poland on a travelling fellowship hosted by The American Society for Surgery of the Hand. He spent the week with me in my practice in the office and operating room and being a yachtsman himself, I was delighted to have him accompany me to watch the America’s Cup Race #15 from a fantastic vantage point just above Ghirardelli Square. Piotr Czarnecki is an extremely talented surgeon who attends virtually all the international meetings and has a wonderful global perspective on hand and upper extremity surgery, healthcare, and our various political institutions. We had lots to talk about on the eve of the healthcare reform and a potential budget crisis here in the US.
This coming week I am participating in the American Society for Surgery of the Hand annual meeting right here in San Francisco and I’ll have more on that next week. Take care!
Stryker is one of the major "Big 5" orthopaedic companies. Stryker provides education and training courses. They have a philosophy of surgeon education in which didactic lectures and case presentations are offered for the most challenging clinical cases. They pair these with excellent hands on surgical skills courses that focus on the fundamentals of surgical approaches and principles. http://www.stryker.com/en-us/education/index.htm
Recently, they offered a course on the Hand and Wrist which I participated in. It was located at the South Florida Learning Center, in Ft. Lauderdale, Florida. On Thursday, August 22, I led a competitive analysis of existing products for upper extremity conditions. Six surgeons and six engineers and marketing executives participated in a panel discussion regarding opportunities in the marketplace for improved technology and products for surgeons to use on their patients.
On Friday, August 25th, we did a day-long session of lectures and surgical skills for 35 residents and fellows. On Saturday, August 26th, we did a day-long session for 25 experienced surgeons and their staff. As always, the camaraderie and fellowship with other surgeons and designers was rewarding.
What this means for patients with Cigna: When selecting a Cigna Care designated physician, these patients may have a lower coinsurance or copayment compared to if they were to select a participating, non-Cigna Care designated physician.
For information on Cigna: http://www.cigna.com/